tag:blogger.com,1999:blog-27874443.post2381377220971198153..comments2024-01-27T18:00:54.268+00:00Comments on This Is My Blog: Inaccessible AccessibilityMaryhttp://www.blogger.com/profile/11639094548415759560noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-27874443.post-57409384951920640852012-04-28T14:48:40.141+01:002012-04-28T14:48:40.141+01:00Our local library offer service 1 morning a week f...Our local library offer service 1 morning a week for blue badge renewal. Going to try it out. Apparently you talk into a machine and they take photo free. Staff have offered me assistance with entry to library if problem. Lancashire (east)<br />Really hoping this works well!Hellohttps://www.blogger.com/profile/02622208944935355868noreply@blogger.comtag:blogger.com,1999:blog-27874443.post-83377010834971003162012-04-19T08:47:18.654+01:002012-04-19T08:47:18.654+01:00Hi Carie! I've pinged you on Ravelry :)
Hi Da...Hi Carie! I've pinged you on Ravelry :)<br /><br />Hi David. Thank you for responding. I will email you later today and I'll include a scan of the Blue Badge guidance notes to confirm that I didn't imagine this "must know you personally" criterion.Maryhttps://www.blogger.com/profile/11639094548415759560noreply@blogger.comtag:blogger.com,1999:blog-27874443.post-20544506048902886212012-04-18T10:32:28.227+01:002012-04-18T10:32:28.227+01:00Dear Mary
I am David Hurst, Customer Services Man...Dear Mary<br /><br />I am David Hurst, Customer Services Manager Face to Face at Warwickshire County Council (Warwickshire Direct)I manage some of the One Stop Shops on behalf of Warwickshire Direct.<br /><br />I have just picked up on your Blog post and apologise for the experience and advice you have been given. The advice we have given to our Warwickshire Direct teams regarding certified copies is:<br /><br />Certified copies <br />A certified copy is a photocopy of a document (above) that has been verified as being true by a person who holds a certain position of responsibility. Local government officers qualify and we would ask that if a customer presents original documents to be submitted with their application that the advisor takes copies, stamp and initial them and send them with the completed application to the Customer Service Centre. <br /><br />We would therefore be able to assist you with the problem that you have had getting the copies certified. <br /><br />Just to confirm:<br /><br />Acceptable proof of identity: <br /><br />Certified photocopy of your birth/adoption certificate, marriage/divorce certificate, valid driving licence or passport. <br /><br />Acceptable proof of address: <br /><br />Certified photocopy of one of the following documents, showing name and address: a current Council Tax bill, a utility bill or bank statement dated within the last 3 months <br /><br />I am not sure of your location within Warwickshire but if you would like to contact me my email is davidhurst@warwickshire.gov.uk and I would be happy to help locate your nearest Warwickshire Direct one Stop Shop. Alternatively<br /> our One Stop Shops can be found via:<br /><br />http://www.warwickshire.gov.uk/onestopshops <br /><br />(If Whitnash or Lillington are your nearest One Stop Shop please let me know we we currently have a part time presence at those locations)<br /><br />I hope this helps and apologise again that you were not made aware of the assistance we can provide at the One Stop Shops.<br /><br />Kind Regards<br />David HurstAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-27874443.post-44255556652162109322012-04-15T18:27:58.677+01:002012-04-15T18:27:58.677+01:00I'm woefully late in catching up on my blog re...I'm woefully late in catching up on my blog reading but just wanted to add any time you need something certifying give me a call - it's a perk of the profession!Carie @ Space for the Butterflieshttps://www.blogger.com/profile/13060566680311122115noreply@blogger.comtag:blogger.com,1999:blog-27874443.post-68655347590395851652012-04-10T22:13:14.776+01:002012-04-10T22:13:14.776+01:00Maggie - try Jessops. They're a bit more expen...Maggie - try Jessops. They're a bit more expensive (just under £10 for 6 photos) but they do it by pulling down a screen in the store (so you can stay in your chair if you like), and then a human takes a picture with a handheld camera rather than the stupid automated thing.<br /><br />Jiva - thanks, but it's under control.<br /><br />Sam - that's really useful information, thank you. I'm working on the letter. I've made sure it includes a polite request for a reply that includes answers to several very specific questions.<br /><br />I've also made reference to the ONS Life Opportunities Survey to demonstrate that social isolation of this kind is a problem that particularly affects disabled people as a group - data rather than anecdote, and that as such, it should be considered when developing policy for disabled people's services. Oh, and WCC's own Public Sector Equality Duty web page, which included a PDF of "Equality Objectives" many of which are being crapped all over by this nonsense.Maryhttps://www.blogger.com/profile/11639094548415759560noreply@blogger.comtag:blogger.com,1999:blog-27874443.post-42687261350428043332012-04-10T18:44:45.079+01:002012-04-10T18:44:45.079+01:00Have a look at, and point the council at, the prov...Have a look at, and point the council at, the provisions of the Equality Act related to Indirect Discrimination. There's a get out there for "proportionate means of achieving a reasonable aim", but there are two arguments to be made in that case.<br /><br />Firstly, that it's not proportionate - they only need to know these documents are real, not that you're the one getting the copies. If they want to verify your ID, there are other ways of doing that. In fact, they don't seem to care about your identity so much, as they aren't bothered about the photo. If they wanted this scrutiny of the photo, that <i>might</i> be proportionate, as it would match the passport office's rules for photos.<br /><br />Secondly, even if it isn't indirect discrimination due to being a proportionate means of achieving a reasonable goal, they still have a duty to make reasonable adjustments. The only get out for that is to assess what the adjustment would have to be, and justify that it isn't reasonable.<br /><br />Finally, they could try to get out of it by saying that they make allowances for all sorts of other disability issues. That doesn't matter. For the purposes of demonstrating lack of discrimination by comparison, every separate set of relevant impairments are considered a separate protected characteristic. So they can't say "there's these 5000 disabled people who are fine", they'd have to point to people with the same sort of problems, and demonstrate that they didn't have difficulty. Not that they overcame it, but that they didn't have the difficulty at all.<br /><br />If that doesn't get anywhere, then yes, get your MP and/or councillor involved. I think it's polite to challenge the office in question first, though.Sam Barnett-Cormackhttps://www.blogger.com/profile/01904395421765346531noreply@blogger.comtag:blogger.com,1999:blog-27874443.post-35982739819769297492012-04-10T18:35:21.196+01:002012-04-10T18:35:21.196+01:00I have another alternative, scan in your document,...I have another alternative, scan in your document, mail it to me and I will sign it and hand write a letter with it and mail it back recorded delivery from work.erasmus (aka jiva)https://www.blogger.com/profile/04372306065812757860noreply@blogger.comtag:blogger.com,1999:blog-27874443.post-71274322390840469022012-04-10T18:26:46.361+01:002012-04-10T18:26:46.361+01:00Aaarrrggghhh what a nightmare! Might a letter to ...Aaarrrggghhh what a nightmare! Might a letter to your local Counsellor and your MP be in order? Glad you've got it sorted anyway. My badge due in a few months, am sweating over getting photo done, plus need to change address and driving licence etc since now moved since last one.Maggiehttps://www.blogger.com/profile/13630530599678517169noreply@blogger.com