On Monday, I won Top#1, a strappy party top which set me back £10 (plus £2 for p&P). I received the standard automated emails from eBay, paid with PayPal, and today, Friday, it dropped through my letterbox, safe and sound in a durable envelope.
So far so good. Except...
On Tuesday night, I won Top#2, which is an asymmetric 'everyday' kind of top and cost me £1.49 (plus £2.16 for p&p including recorded delivery). In addition to the standard automated emails, the seller sent a message to let me know she had posted the item and telling me the Tracking Number. Yesterday, Thursday, the package arrived. I opened the sensible waterproof envelope and pulled out the contents - but instead of cotton in my hands, there was paper. Neatly folded soft grey tissue paper, secured in three places with three tiny little shiny stickers. I actually wondered if maybe it wasn't an eBay purchase but a present! I undid the stickers and unwrapped it to find my new top, carefully pressed and folded and with a faint but pleasant smell.
Obviously I got straight on the computer to give the seller of Top#2 maximum positive feedback and also to send a thank you email.
But now I feel uneasy about feedback for Top#1. I mean, there was nothing wrong with that transaction, I don't have any complaints about it at all, I'd happily shop with them again. But then there's the Detailed Seller Ratings (DSRs).
As well as going 'above and beyond' in terms of presentation, the seller of Top#2 was clearly better than the seller of Top#1 in three of the DSR categories - communication (they told me when they had posted the top), dispatch time (the top arrived less than 48 hours after the auction closed), and postage and packaging charges (charged almost exactly the same, but for a superior signed-for postal service, and nicer packaging).
So, having joyfully given the really-made-one-hell-of-an-effort seller of Top#2 a perfect DSR of 5-5-5-5 on Thursday, can I really, on Friday, give the entirely-acceptable-but-nothing-special seller of Top#1 an identical perfect score?
But if I don't, am I being unfair to the seller of Top#1? According to eBay's Help pages, sellers who subscribe to Shops:
"... will be required to maintain the following minimum 12-month average DSR scores in each of the four areas:
- For a Featured Shop, maintain a DSR score of 4.4 or above
- For an Anchor Shop, maintain a DSR score of 4.6 or above
Note: Failure to maintain these requirements will affect your Shops subscription, and you could be downgraded to a lower Shop tier with a different fee structure."
It's not like the seller of Top#1 has "failed" to provide an acceptable standard of service, and they shouldn't get downgraded just because I want to differentiate between 'good' and 'great' service.
Any eBay sellers want to give me their input?