Sunday, May 10, 2009

Isn't this nice?

Things are ticking over really well at the moment.

The main Thing I want to tell the world about is something I've wanted to say for a couple of months now but haven't dared in case it turned out to be temporary. But it's looking more and more permanent, so here we go: I am no longer actively seeking different employment.

The reason for this is that my role at work has been sort of shuffled. In a good way. The company I work for are doing really quite well at the moment, so we have a lot of orders being placed, lots of stock coming in and packages going out. The 'role creep' kind of started with an increase in the number of packages that had to be sent Signed For or Special Delivery, so instead of spending five minutes a day sitting in the office carefully writing addresses into books and putting barcode stickers onto packages, it was more like half an hour or so. Then we got an arrangement with ParcelForce for the increased numbers of high-value overseas packages, and of course such packages often require more detailed customs declarations than a single CD does, as well as the information having to be correctly entered into the online system. From there it was a short step to assigning me other "office based" tasks - the increased volume of orders and stock throughput means there's a lot more admin to be done and much of it doesn't require a knowledge of classical music, just a reasonable ability with computers and some basic admin skills, which I've already got.

Which brought me to a stage where, of my average four and a half hour working day, I spend about one hour doing ParcelForce and Signed For packages, two hours doing other admin tasks in the office, one hour helping pick and pack CDs in the Despatch room, and half an hour sorting out the documentation for the mail sacks to be collected by Royal Mail at the end of each day. I have a variety of tasks, some more challenging than others, all of which I am capable of performing, and some of which I quite enjoy (for a given value of workplace enjoyment). I am working for a company who took me on as a disabled person (but not because I was a disabled person) and have been 100% supportive of my needs for the eighteen months I've been there. I get to use my brain and yet I also get to wear jeans and trainers to work.

I was applying for other jobs because nice as the company was I didn't want to spend the rest of my life mindlessly putting CDs in boxes. Now it appears I've won the best of both worlds.

And then, cherry on the cake...

One of my regular tasks is to deal with "deletions". This is when a customer orders a CD that we don't have in stock, so we ask a record label supplier to send us a copy, and then they tell us that the title has been deleted from their catalogue and they don't have any copies left. My job is then to remove the deleted title from our system, remove the deleted title from the customer's order, refund the customer's credit card, and email the customer to apologise and explain what has happened. It's a disappointing email. Which is why I find it surprising that a healthy proportion of customers actually bother to email back. Not in a ranty way either, just along the lines of "okay, thanks for letting me know," which for some reason makes me feel really happy - I think it's simply the idea that people have been bothered to be so polite.

2 comments:

mandycharlie said...

Variety as they say is the spice of life, may you enjoy your spicy days.

Seriously though, I'm very pleased for you.

Carie said...

That's brilliant news - well done and well deserved